Level Up MD

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PRIVACY POLICY

Last Updated: 1/1/2025

Thank you for choosing to be part of our community at LevelUp MD Health (“LevelUp MD Health,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at dmarte@levelupuc.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://levelupucmdhealth.com), engage with our services, or interact with us in other ways such as sales, marketing, or events. Please read this policy carefully. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our services immediately.

Table of Contents

1. What Information Do We Collect?
Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us voluntarily.
 
We collect personal information when you express an interest in obtaining information about us, our products, or services; participate in activities on the Website; or otherwise contact us. This information includes, but is not limited to:
  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Contact preferences
  • Billing addresses
  • Other similar information

Accuracy of Information: All personal information provided to us must be true, complete, and accurate. You are responsible for notifying us of any changes.

Information Automatically Collected

In Short: Some information, such as your IP address and device characteristics, is collected automatically when you visit our Website.
We automatically collect certain technical data when you access or navigate our Website. This includes:
  • Internet Protocol (IP) address
  • Browser and device characteristics
  • Operating system
  • Location data (GPS or approximate location based on IP)
  • Usage data, such as pages viewed, time spent on the Website, and activities performed
  • Log data, including system activity and error reports
This information is primarily needed to maintain the security and operation of our Website and for our internal analytics and reporting.

2. How Do We Use Your information?

In Short: We use personal information for legitimate business interests, to fulfill our contract with you, comply with legal obligations, or with your consent.
We use the information we collect to:
  • Provide and manage our services.
  • Respond to inquiries and offer support.
  • Send marketing and promotional communications (if in line with your preferences).
  • Deliver targeted advertising.
  • Improve our Website and services through data analysis.
  • Fulfill legal and contractual obligations.

3. Will Your Information Be Shared With Anyone?

In Short: We share information only to fulfill business obligations, comply with laws, or with your consent.
We may share your information under the following circumstances:
  • Consent: When you have provided explicit permission.
  • Legal Compliance: To comply with applicable laws or respond to valid legal requests.
  • Business Transactions: During business transfers such as mergers or acquisitions.
  • Service Providers: With vendors and contractors performing services on our behalf (e.g., payment processing, data analysis).

4. Who Will Your Information Be Shared With?

We may share information with:
  • Cloud computing services
  • Marketing and sales platforms
  • Website hosting providers
  • Data analytics services
  • Communication tools

5. Do We Use Cookies and Other Tracking Technologies?

In Short: Yes, we use cookies and other tracking technologies to enhance your browsing experience.
Cookies and tracking technologies collect and store information about your interactions with our Website. You can manage cookie preferences in your browser settings.

6. How Long Do We Keep Your Information?

In Short: We retain your information only as long as necessary for legitimate business purposes or legal obligations.
Once your information is no longer needed, we will delete or anonymize it.

7. How Do We Keep Your Information Safe?

In Short: We implement robust security measures to protect your information.
We use organizational, technical, and physical safeguards to secure your personal data. However, no electronic transmission or storage method is entirely secure.

8. What Are Your Privacy Rights?

In Short: You can access, modify, or delete your information at any time.
You have the right to request access to your personal data and request corrections or deletion. To exercise these rights, contact us at dmarte@levelupuc.com.

9. Controls for Do-Not-Track Features

We honor Do-Not-Track (DNT) browser signals and other mechanisms that provide you with control over tracking preferences.

10. Do California Residents Have Specific Privacy Rights?

In Short: Yes, California residents are entitled to additional privacy rights.
Under the California Consumer Privacy Act (CCPA), residents may request access to or deletion of their personal information. To exercise these rights, contact us using the details below.

11. Do We Make Updates to This Notice?

In Short: Yes, we may update this notice to stay compliant with relevant laws.
The updated version will be indicated by the “Last Updated” date and will be effective immediately upon posting.

12. How Can You Contact Us About This Notice?

If you have questions or comments, you may contact us at:
Email: dmarte@levelupuc.com Address: LevelUp MD Health, [Insert Address Here]

13. How Can You Review, Update, or Delete the Data We Collect From You?

To request review, updates, or deletion of your personal data, please contact us at dmarte@levelupuc.com. We will respond within a reasonable timeframe in compliance with applicable laws.

Additional Provisions

Information Collection and Use

We gather personal information, such as your name and contact details, to ensure we provide you with an optimal experience. This information is used solely to deliver our services, manage your account, and communicate with you effectively.

Mobile Information and Text Messaging

We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, text messaging opt-in data and consent will remain confidential and will not be disclosed to any third parties.

Opting Out of Marketing and Promotional Communications

You may unsubscribe at any time by replying with “STOP” or “UNSUBSCRIBE” to our SMS messages or by contacting us through the form available on our website. Please note, we may still send you essential service-related messages required for account management, responses to service inquiries, or other non-marketing communications.

SMS Communications and Opt-Out

By providing your mobile number, you consent to receive SMS messages from us regarding our services and other relevant updates. To opt out, simply reply “STOP” to any message. Upon receiving your “STOP” request, we will send a confirmation SMS to acknowledge your opt-out status. After this, you will no longer receive SMS communications from us. However, we may still send necessary service-related messages for account administration or other non-marketing purposes. To opt back in, you may sign up again as you initially did or text “START.”

Assistance and Support

For any issues with the SMS messaging program, reply with “HELP” for further assistance or reach out to us directly at dmarte@levelupuc.com.

Carriers and Messaging

Message delivery is dependent on carriers, and we cannot guarantee that SMS messages will always arrive on time. Message and data rates may apply based on your mobile plan. For more details about your plan, please contact your wireless provider.

We value your privacy and strive to provide clear, transparent information about our data practices. Thank you for trusting LevelUp MD Health.

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